Reference

Terms and Conditions at ix7

These Terms and Conditions govern your account, your activity on ix7, and the way we handle your data — read them before you start.

Jurisdiction-aware termsAccount security standardsUPI & Paytm coveredData retention policyClear dispute process

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What These Terms Actually Cover

ix7 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on ix7 you agree to these Terms and Conditions in full. They apply to every session, every transaction — whether you deposit via UPI, Paytm, or PhonePe — and every support request you raise. We may update these terms when regulation or

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our services change; we will notify you by email or an in-account banner before changes take effect. Continued use of your account after the notice period means you accept the revised terms. If you disagree with any revision, you may close your account at any time
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by contacting our support team. These terms are governed by applicable law in the jurisdiction where ix7 operates, and access remains conditional on local law permitting it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or you need to request a change to your account data under applicable law, our support team is available around the clock. Queries from Mumbai and across India are handled in the same queue with equal priority — we aim to respond within 24 hours.

Team online

Live Chat

Open a live chat session from your account dashboard to ask about any clause, request a data summary, or flag a term you believe has been applied incorrectly to your account.

Email Support

Write to our legal support address for formal queries about these Terms and Conditions. Include your account ID so we can pull your history and respond accurately within 24 hours.

Help Centre

Our Help Centre hosts the current version of these Terms and Conditions alongside a plain-language summary of each section, so you can check exactly what applies to your account without waiting for an agent.

HOW WE HANDLE THIS

Data, Security and Account Practices

ix7 enforces these Terms and Conditions through a combination of encrypted data storage, session-level security checks, and a documented retention schedule. Here is how each area works for your account.

Data Handling

Your personal data is stored on encrypted servers. We collect only what is necessary to operate your account, process transactions via UPI, Paytm, or PhonePe, and meet applicable legal obligations in your jurisdiction.

Cookie Policy

We use session cookies to keep you signed in and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences from your account settings at any time without losing your session.

Account Security

Every login is protected by two-step verification. If we detect unusual access — such as a new device or location — we freeze the session and send a verification prompt before any transaction can proceed.

Data Retention

We retain transaction records for as long as required by applicable law, typically a minimum of five years. Account profile data is deleted within 30 days of a confirmed account closure request made through support.

Your Rights

Under applicable law you may request a copy of the data we hold, ask us to correct inaccurate records, or request erasure where no legal obligation requires us to retain it. Contact our support team to start that process.

Dispute Resolution

If you believe a term has been applied incorrectly, raise a formal dispute via email with your account ID and the relevant transaction reference. We review every dispute and respond with a written decision within 7 working days.

Your Questions on These Terms Answered

The questions below address the most common points our account holders raise about these Terms and Conditions. If your question is not covered here, contact us via live chat or email.

They apply from the moment you open your account and continue for as long as it remains active. They also apply to any closed account where a legal obligation requires us to retain your data.

We send an email notification and display an in-account banner at least 7 days before any revised terms take effect. You can always find the current version in the Help Centre under your account settings.

Yes. Submit a data access request via email or live chat with your account ID. We will compile and send you a summary of the personal data we hold within 30 days of receiving your request.

Account profile data is deleted within 30 days of confirmed closure. Transaction records are kept for the period required by applicable law, after which they are permanently removed from our systems.

Yes. Every deposit and withdrawal processed through UPI, Paytm, or PhonePe is subject to these Terms and Conditions. The terms govern how we record, verify, and — where necessary — reverse those transactions.

Email our support team with your account ID and the relevant transaction reference. We review every dispute independently and provide a written decision within 7 working days of receiving your submission.

Yes. Access to ix7 and the scope of these terms depend on local law. Certain clauses may not apply in jurisdictions where specific activities are restricted. The terms are available only where local law permits.

Terms and Conditions at ix7

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Account Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Your Rights

Dispute Resolution

Your Questions on These Terms Answered

01 When do these Terms and Conditions apply to my account?

02 How will I know if the Terms and Conditions change?

03 Can I request a copy of the data ix7 holds about me?

04 What happens to my data if I close my account?

05 Are my UPI, Paytm and PhonePe transactions covered by these terms?

06 How do I raise a formal dispute about how a term was applied?

07 Does local law affect which parts of these terms apply to me?

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