Reference

ix7 Legal Policy for Indian Accounts

Every account on ix7 is covered by a clear set of legal terms that define your rights, our obligations, and how your data is handled under applicable law.

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LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, a data access request, or a dispute about account action taken against you, our legal support team handles these separately from general customer queries. Raise a formal request through any of the three channels below and we will respond within the timeframe set out in our terms.

Team online

Email — Legal Queries

Send your data access request, account dispute or terms query to our legal inbox. We acknowledge within 24 hours and provide a substantive reply within seven business days of receiving your request.

Live Chat — Policy Questions

Our chat agents are available around the clock. For policy questions that do not require formal documentation, live chat is the fastest path — agents can read your account record and clarify terms on the spot.

Postal Address — Formal Notices

For statutory notices, legal demands or jurisdiction-specific correspondence that requires a physical address, use the registered postal contact published in the full terms document linked at the footer of every ix7 page.

HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

ix7 keeps your personal data to the minimum needed to operate your account, verify transactions, and meet legal obligations.

Data We Collect

We collect your name, email address, contact number, and transaction identifiers. We do not store card numbers or UPI PINs — payment authentication happens within your chosen payment app, not on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel inside your account without affecting your ability to play.

Account Security

Accounts are protected by two-factor authentication via SMS or an authenticator app. We flag logins from unrecognised devices and send an immediate alert to your registered email so you can act within minutes if the login was not you.

Data Retention

Active account data is held for as long as your account remains open. After account closure, we retain the minimum records required by applicable law — typically transaction logs for the statutory period — then delete remaining personal data.

Who to Contact for Changes

To update your personal details, request a copy of your data, or ask us to delete records that are no longer legally required to be held, email the legal inbox. We process these requests within seven business days of verification.

Requesting Account Access

You have the right to see what we hold about you. Submit an access request via email and we will send a structured summary of your account data — session history, transaction records, and stored personal fields — in a readable format.

Your Legal Questions, Answered

The questions below cover the areas we hear about most from Indian account holders — from data rights and cookie controls to how disputes are handled and what happens to your data if you close your account.

Availability depends on local law and ix7 is accessible where local law permits. If you are in a supported Indian region and have opened an account, our full terms apply to your account and all activity carried out through it.

Yes. Email the legal inbox with your account username and a data access request. We will verify your identity, then send a structured summary covering your stored profile fields, session logs, and transaction identifiers within seven business days.

Send a deletion request to the legal inbox after closing your account. We will delete all data that is not required to be retained under applicable law — such as transaction records subject to a statutory retention period — and confirm completion by email.

We set session cookies for authentication and analytics cookies to track lobby usage patterns. You can switch analytics cookies off from the account settings panel. Session cookies are necessary for login and cannot be disabled while your session is active.

Two-factor authentication is available via SMS or an authenticator app. Logins from new devices trigger an immediate email alert. If you did not initiate the login, the alert contains a direct link to lock your account while you contact support.

UPI and PhonePe payments are processed by those platforms under their own terms. ix7 receives a transaction identifier and status confirmation only — no UPI VPA, Paytm wallet PIN, or PhonePe credential is stored on our servers at any stage.

We send a notification to your registered email address before any revision to the terms takes effect. The updated document is also published on this page. Continuing to use your account after the effective date constitutes acceptance of the revised terms.

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