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How ix7 Handles Your Personal Data

At ix7, we treat your personal data with care — what we collect, why we collect it, and how long we keep it are all set out clearly…

Data Collected on Account OpeningUPI & Paytm Transaction RecordsCookie & Device TrackingYour Right to Access or Delete DataHow to Contact Our Privacy Team
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ix7 How ix7 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about how your data is handled, want to request a copy of your records, or need to update the personal details linked to your account, our privacy support team is reachable through multiple channels. Players in Mumbai and across India can expect a response within two business days on privacy-related requests.

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Email Privacy Request

Send a written data request or deletion query to our dedicated privacy address. We acknowledge all emails within 24 hours and resolve most data access requests within two business days.

Live Chat for Account Data

Open the live chat widget on any page and select 'Account & Privacy' to speak with a support agent who can walk you through data correction, consent withdrawal or account-record queries in real time.

In-Account Privacy Settings

Log into your ix7 account and head to Settings > Privacy to update your communication preferences, withdraw marketing consent, or submit a data portability request without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

From the moment you open an account, every piece of data we hold is subject to strict internal access controls and encryption standards.

Encrypted Account Storage

All personal data — including your name, contact details and identity documents — is stored using industry-standard encryption. Access is restricted to authorised ix7 personnel with a verified operational need.

Cookie & Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage or withdraw cookie consent at any time through the cookie banner or your browser settings.

Payment Data Isolation

UPI, Paytm and PhonePe transaction data is processed through encrypted payment channels and is never stored alongside your browsing or game history. Payment records are retained only for the period required by applicable financial regulations.

Account Security Practices

Two-step verification is available for all ix7 accounts. Login attempts from unrecognised devices trigger an alert to your registered mobile number, giving you the chance to confirm or flag unauthorised access immediately.

Data Retention Schedule

We hold active account data for the duration your account is open. After closure, identity and transaction records are kept for the period required under applicable law, then securely deleted on a rolling schedule.

How to Request Changes or Deletion

Submit a data access, correction or erasure request via email or the in-account privacy settings panel. We will confirm receipt within 24 hours and complete the request within the timeframe set by applicable data protection law.

Common Questions About Your Privacy on ix7

Below are the questions our account holders ask most about how their data is handled, who can see it, and how to exercise their rights under this policy. If your question is not here, contact the privacy team directly via live chat or email.

We collect the details you provide at registration — name, email, mobile number and date of birth — plus identity documents used for verification. We also collect device data and session logs automatically when you access the platform.

Payment transactions via UPI, Paytm or PhonePe are processed through encrypted payment channels. We retain transaction references and amounts as required by financial regulations, but full payment credentials are never stored on our servers.

Yes. Submit a data access request through Settings > Privacy in your account or by emailing the privacy team. We will compile and deliver a structured summary of your data within the timeframe required by applicable data protection law.

Send a deletion request via email or through the in-account privacy panel. We will remove data that is not subject to a legal retention requirement within two business days of confirming your identity and processing the request.

We do not sell your data. We share only the minimum necessary data with payment processors, identity verification partners and regulatory bodies where we are required to do so under applicable law or to operate your account.

Log into your account and go to Settings > Profile to update contact details. For identity document corrections, contact our support team via live chat, who will guide you through the verification step needed to apply the change.

After account closure, identity and transaction records are kept for the period required under applicable Indian financial and anti-money-laundering regulations, then permanently deleted. You can request confirmation of the exact retention period by emailing the privacy team.

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